Contact Us
Buffalo Service Center
(Technician Restock Only- No Customer Stop-ins)
Cellino Plumbing Heating and Cooling
149 Van Rensselaer St
Buffalo, NY 14210
Phone: 716-822-7551
Hamburg Service Center
(Technician Restock Only- No Customer Stop-ins)
Cellino Plumbing Heating and Cooling
4465 Lake Shore Rd
Hamburg, NY 14075
Phone: 716-257-8883
Elma Dispatch Center
(South Office)
Cellino Plumbing Heating and Cooling
631 Bullis Rd
Elma, NY 14059
Phone: 716-675-1111
Tonawanda Dispatch Center
(North Office)
Cellino Plumbing Heating and Cooling
594 Sheridan Dr
Tonawanda, NY 14150
Phone: 716-201-0177
McKinley Mall Customer Service Center
Cellino Plumbing Heating and Cooling
3701 McKinley Pkwy
Suite 825, Buffalo, NY 14219
Phone: 716-631-1300
Hours of Operation
***Due to labor shortages, we have temporarily paused overnight service. We will dispatch up to 9 PM on a first-come, first-served basis.
Our technicians dispatch service calls until 9 PM / 7 days a week. If you have an emergency outside of our regular operating hours, please do not hesitate to call us. After 9 PM, our phone number will direct you to an answering service so you can schedule an appointment or leave a message with the call-taker and we will return your call the following morning.
Technician Service Hours:
Monday-Friday: 7:00 AM – 9:00 PM
Saturday-Sunday: 9:00 AM – 9:00 PM
Our office staff answers the phone during the hours listed below. Outside of these hours, our phones are transferred to an answering service so you will still be able to speak with a live person on the phone to leave a message or book an appointment. One of our office members will contact you once we open the following day.
Office/Phone Hours:
Monday-Friday: 7:00 AM – 9:00 PM
Saturday: 8:00 AM – 9:00 PM
Sunday: 8:00 AM – 5:00 PM
After-Hours Answering Service:
Monday-Friday: 9:00 PM – 7:00 AM
Saturday: 9:00 PM – 8:00 AM
Sunday: 5:00 PM – 7:00 AM
After-Hour Warranty:
If there is a warranty-related issue that cannot wait until our normal operating hours, please call another company to fix your issue. If you end up paying for work covered under warranty by Cellino Plumbing, Heating & Cooling, we will reimburse you the cost of the repairs made after-hours, up to $300. Please fill out the reimbursement form below and contact our office once we re-open so that a manager can help submit your form for reimbursement.
** Copy of the invoice can also be mailed to Cellino Plumbing, Heating & Cooling. 631 Bullis Road, Elma NY, 14059. Check will be mailed after invoice received.
Why Work with Cellino Plumbing, Heating & Cooling?
- Same-day service
- Upfront pricing
- Trusted experts
- Personal attention
- Options for all budgets
- No mess left behind
- Long-term peace of mind
We make it easy for you to work with us! Enjoy hassle-free service at a great value when you choose Cellino Plumbing, Heating & Cooling. Serving Western NY since 1994.