In this episode of Going With the Flow, host Lucas Cellino welcomes HVAC Maintenance Technician Joella to share her unique journey at Cellino Plumbing, Heating, Cooling & Electric in Buffalo, NY. After a 20-year career in case management and mental health services, Joella transitioned into the trades, starting in customer service, then training as an apprentice, and eventually becoming a full-time HVAC technician. She highlights the importance of customer education, taking time to help Buffalo homeowners understand their heating and cooling systems. Joella explains how routine maintenance can prevent costly breakdowns, extend equipment life, and improve efficiency, comparing it to regular car care. She also reflects on her experience as a female technician in the field, noting how her thorough approach and commitment to education have earned her some of the highest customer praise at Cellino. Lucas and Joella discuss the value of National Fuel’s increased rebates, which now cover the full cost of furnace tune-ups and smart thermostats. Her story showcases the blend of technical skill, empathy, and trust that defines Cellino’s approach to customer care across Western New York.
Lucas chats with Job, founder of JMAX Media, to share the story of a seven-year partnership with Cellino. They discuss SEO, the impact of AI, and how community and culture drive marketing success.
Lucas sits down with Rich, Cellino’s new Director of Finance, to discuss his journey from corporate life to the fast-paced world of plumbing, HVAC, and electrical services. They explore forecasting, industry trends, and what makes working at Cellino so unique.
Garrett shares his journey from business degree to HVAC service tech, reflecting on apprenticeships, growth, and the challenges of Buffalo’s heating season.
If this episode inspires you, remember Cellino is here to support Buffalo homeowners with trusted HVAC expertise and customer-first care.
