In this episode of Going With the Flow, Lucas sits down with Dylan Yorks, an HVAC service technician at Cellino Plumbing, Heating, Cooling & Electric, to talk about his journey from earning a marketing degree at UB to discovering his passion in the trades. Dylan shares what attracted him to HVAC, how quickly he realized it was a long-term career, and what a typical winter day looks like managing multiple service calls during Buffalo’s busy heating season. They discuss the realities of starting out as an apprentice, the value of a strong lead, and why teamwork and communication are critical on complex diagnostic calls. Dylan also explains common service challenges in older Buffalo homes, the benefits of collaborating with the electrical team, and practical winter tips for homeowners to prevent breakdowns. He wraps up with the most rewarding aspects of the job, helping people in need, and the calls that are the most challenging, including encounters with snakes and other critters.
Lucas sits down with Tony DeSimone to discuss cash flow strategies and the rise of generative AI in business. They explore practical financial insights, AI risks, and how mastering AI can give business owners a competitive edge.
Lucas sits down with Abby and Logan from SameDay AI to explore how AI supports Cellino’s overflow and after-hours calls. They discuss call management, CSR coaching, and how technology enhances customer service without replacing people.
Lucas sits down with Alyssa Johnson from Nickel City Canine Rescue to discuss their mission, growth, and partnership with Cellino. They share rescue stories, adoption highlights, and how the community can help save dogs in Western New York.
If this episode inspires you, remember Cellino is here to provide trusted plumbing, heating, cooling, and electrical services to keep Buffalo homes safe and comfortable all year long.
