In this episode of Going With the Flow, Lucas sits down with Abby and Logan from SameDay AI, the AI call-handling partner Cellino uses for overflow and after-hours calls. Abby and Logan share SameDay’s origin story, from their founder’s experience in pest control to creating AI specifically for the home services industry. They explain how the platform has expanded beyond inbound calls to include outbound calling, CSR coaching, and web chat. The conversation highlights rapid AI advancements, common misconceptions between modern AI and traditional automated phone systems, and why AI works best as a tool to support, not replace, people. Lucas shares real call volume data from Cellino, showing how AI has been a game changer during busy seasons and helps manage the unpredictability of service calls. The episode wraps with a discussion of SameDay’s future capabilities, people-first technology, and even a bit of Buffalo Bills and Super Bowl talk.
Lucas sits down with Tony DeSimone to discuss cash flow strategies and the rise of generative AI in business. They explore practical financial insights, AI risks, and how mastering AI can give business owners a competitive edge.
Lucas sits down with Dylan Yorks to explore his journey from marketing grad to HVAC technician at Cellino. They discuss winter service challenges, teamwork, and practical tips for keeping Buffalo homes comfortable.
Lucas sits down with Alyssa Johnson from Nickel City Canine Rescue to discuss their mission, growth, and partnership with Cellino. They share rescue stories, adoption highlights, and how the community can help save dogs in Western New York.
If this episode inspires you, remember Cellino uses cutting-edge tools like SameDay AI to provide responsive, reliable service while keeping a people-first approach at the heart of every interaction.
