In this episode of Going With the Flow, host Lucas Cellino sits down with Brenden, Director of Operations at Cellino Plumbing, Heating, Cooling & Electric in Buffalo, NY. Brenden shares his story of growing up in Albany, moving to Western New York to attend Hilbert College, and meeting Lucas through lacrosse. He reflects on his career path at Cellino from starting as a customer service representative to working in dispatch, field operations, and eventually stepping into leadership. Brenden discusses the company’s rapid growth, the lessons he learned in the trenches, and his continued passion for customer service. He also shares his perspective on the future of Cellino Plumbing, highlighting the importance of staying family-owned and community-focused amidst rising competition from corporate acquisitions in Buffalo’s plumbing and HVAC market.
Lucas chats with Job, founder of JMAX Media, to share the story of a seven-year partnership with Cellino. They discuss SEO, the impact of AI, and how community and culture drive marketing success.
Lucas sits down with Rich, Cellino’s new Director of Finance, to discuss his journey from corporate life to the fast-paced world of plumbing, HVAC, and electrical services. They explore forecasting, industry trends, and what makes working at Cellino so unique.
Garrett shares his journey from business degree to HVAC service tech, reflecting on apprenticeships, growth, and the challenges of Buffalo’s heating season.
If this episode inspires you, remember Cellino is here to serve Buffalo families with trusted service, guided by experience at every level.
