In this episode of Going With the Flow, Lucas sits down again with Chris Wagner, HVAC Project Manager at Cellino Plumbing, Heating, Cooling & Electric in Buffalo, NY. Chris and Lucas explore the local history of air conditioning, tracing Willis Carrier’s invention back to Western New York and the role early duct systems played in shaping the HVAC industry. They discuss why Cummins generators are becoming a reliable backup power solution in Buffalo’s cold winters, and how cold-climate heat pumps and hybrid systems are transforming home comfort. Chris highlights the importance of educating Buffalo homeowners about rebates, financing, and incentives that make upgrades more affordable. He also shares how building trust through education, not sales pressure, creates lasting customer relationships. The episode closes with Chris reflecting on the strong team culture at Cellino and how confident, consultative service from the first call to the final installation keeps customers coming back.
Lucas chats with Job, founder of JMAX Media, to share the story of a seven-year partnership with Cellino. They discuss SEO, the impact of AI, and how community and culture drive marketing success.
Lucas sits down with Rich, Cellino’s new Director of Finance, to discuss his journey from corporate life to the fast-paced world of plumbing, HVAC, and electrical services. They explore forecasting, industry trends, and what makes working at Cellino so unique.
Garrett shares his journey from business degree to HVAC service tech, reflecting on apprenticeships, growth, and the challenges of Buffalo’s heating season.
If this episode inspires you, remember Cellino is here to bring reliable comfort and energy solutions to Buffalo families.
