In this episode of Going With the Flow, host Lucas Cellino sits down with Justin, Plumbing Service Manager at Cellino Plumbing, Heating, Cooling & Electric in Buffalo, NY. Justin shares his “old-school” management style, holding one-on-one meetings with technicians to review performance, set goals, and build trust. He talks about handling frustrated customers with transparency, the importance of financial experience for career growth, and the rise of new plumbing technology like tankless water heaters and water treatment systems. Lucas adds his perspective on Cellino’s family-like culture, using humor to boost morale, and how balancing hands-on leadership with empowering the team has fueled the company’s success across Western New York.
Lucas chats with Job, founder of JMAX Media, to share the story of a seven-year partnership with Cellino. They discuss SEO, the impact of AI, and how community and culture drive marketing success.
Lucas sits down with Rich, Cellino’s new Director of Finance, to discuss his journey from corporate life to the fast-paced world of plumbing, HVAC, and electrical services. They explore forecasting, industry trends, and what makes working at Cellino so unique.
Garrett shares his journey from business degree to HVAC service tech, reflecting on apprenticeships, growth, and the challenges of Buffalo’s heating season.
If this episode inspires you, remember Cellino is here to provide Buffalo homeowners with dependable service and leadership that puts people first.
