In this episode of Going With the Flow, Lucas sits down with Marcus Leavitt, one of the youngest and most energetic members of Cellino’s Buffalo HVAC team. Hired at just 18, Marcus shares how he discovered the trades after high school, his experience in the ECC HVAC program, and what it was like stepping into the field alongside seasoned technicians across Western New York. He reflects on his early install jobs, the lessons learned as a teenager in the trades, and why he made the move into maintenance to work more closely with Buffalo homeowners. Marcus talks about using humor, empathy, and confidence to create memorable service experiences, his long-term goal of starting his own business, and the value of showing up ready to learn every day.

What You Will Learn in This Episode

  • How apprenticeships prepare Buffalo HVAC technicians for long-term success
  • Why empathy, humor, and confidence build stronger customer relationships
  • Insights into the challenges of starting young in the trades in Western New York
  • The benefits of HVAC maintenance for comfort, efficiency, and customer trust
  • Career advice for apprentices entering the HVAC industry in Buffalo
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Other Podcast Episodes

Hear more stories from Cellino apprentices and team members.

Blog Articles

Learn HVAC tips, energy-saving strategies, and maintenance advice for Buffalo homeowners.
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Building Comfort, One Home at a Time

If this episode inspires you, remember Cellino is here to support Buffalo homeowners with trusted HVAC expertise.

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Frequently Asked Questions

Apprenticeships combine classroom learning with on-the-job training to prepare future technicians for real-world work.

Maintenance prevents costly breakdowns, improves efficiency, and extends the lifespan of heating and cooling systems.

Working alongside seasoned pros, adjusting to physical demands, and building customer trust are common challenges.

By listening, educating, showing empathy, and providing consistent, high-quality service.

Homeowners can book online or call Cellino for heating, cooling, or maintenance appointments across Western New York.

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