In this episode of Going With the Flow, Lucas sits down with Plumbing Dispatcher Tom Michalski, one of the key players keeping Cellino’s Buffalo plumbing services running seamlessly. Tom shares how his background in IT and retail prepared him for the fast-paced, problem-solving world of dispatch. He walks through what a “typical” (or not-so-typical) day looks like, how the Buffalo team balances customer needs with technician routes across Western New York, and the strategies for handling weather events, emergencies, and last-minute changes. Tom also reflects on his favorite parts of working at Cellino, why the team still feels like family even as the company grows, and his go-to Buffalo favorites outside of work.
Lucas chats with Job, founder of JMAX Media, to share the story of a seven-year partnership with Cellino. They discuss SEO, the impact of AI, and how community and culture drive marketing success.
Lucas sits down with Rich, Cellino’s new Director of Finance, to discuss his journey from corporate life to the fast-paced world of plumbing, HVAC, and electrical services. They explore forecasting, industry trends, and what makes working at Cellino so unique.
Garrett shares his journey from business degree to HVAC service tech, reflecting on apprenticeships, growth, and the challenges of Buffalo’s heating season.
If this episode inspires you, remember Cellino is here to deliver dependable service and support for Buffalo homeowners.
