In this episode of Going With the Flow, Lucas sits down with Tony DeSimone, a CPA-turned-generative-AI specialist and longtime mentor to Cellino. Tony shares how they first connected through UB’s Center for Entrepreneurial Leadership and discusses why many business owners can read a profit and loss statement but still run into cash problems. He explains the value of tracking cash flow weekly to prevent small issues from becoming big ones. The conversation then shifts to Tony’s pivot from accounting to AI, what excited him when ChatGPT launched, and why generative AI represents a major shift in business operations. They dive into real-world risks like AI hallucinations, the necessity of human oversight, and the rapid evolution of the technology. Tony concludes with a key message: AI won’t replace people, but those who master it will replace those who don’t.
Lucas sits down with Abby and Logan from SameDay AI to explore how AI supports Cellino’s overflow and after-hours calls. They discuss call management, CSR coaching, and how technology enhances customer service without replacing people.
Lucas sits down with Dylan Yorks to explore his journey from marketing grad to HVAC technician at Cellino. They discuss winter service challenges, teamwork, and practical tips for keeping Buffalo homes comfortable.
Lucas sits down with Alyssa Johnson from Nickel City Canine Rescue to discuss their mission, growth, and partnership with Cellino. They share rescue stories, adoption highlights, and how the community can help save dogs in Western New York.
If this episode inspires you, remember Cellino thrives on smart business practices and cutting-edge tools to keep operations efficient while supporting Buffalo families.
