In this episode of Going With the Flow, host Lucas Cellino talks with Dez, Logistics and Dispatch Manager at Cellino Plumbing, Heating, Cooling & Electric in Buffalo, NY. Dez shares his unique background, from playing championship football at Valdosta State to managing operations for an Amazon contractor before stepping into the fast-paced world of dispatching. He describes dispatch as running triage, prioritizing urgent calls like no-heat situations, mainline backups, and sump pump failures while keeping technician routes efficient. Dez also explains the behind-the-scenes factors that influence plumbing costs, from truck and equipment expenses to staffing needs. The conversation touches on Buffalo’s community-driven culture, Dez’s adjustment from Georgia to snowy Western New York winters, and the quick problem-solving skills that dispatch requires daily. With insights into teamwork, flexibility, and customer care, this episode highlights the critical role dispatch plays in keeping Cellino running smoothly, even on the busiest days.
Lucas chats with Job, founder of JMAX Media, to share the story of a seven-year partnership with Cellino. They discuss SEO, the impact of AI, and how community and culture drive marketing success.
Lucas sits down with Rich, Cellino’s new Director of Finance, to discuss his journey from corporate life to the fast-paced world of plumbing, HVAC, and electrical services. They explore forecasting, industry trends, and what makes working at Cellino so unique.
Garrett shares his journey from business degree to HVAC service tech, reflecting on apprenticeships, growth, and the challenges of Buffalo’s heating season.
If this episode inspires you, remember Cellino is here to keep Buffalo homes protected with fast, reliable service.
