In this episode of Going With the Flow, host Lucas Cellino talks with Dez, Logistics and Dispatch Manager at Cellino Plumbing, Heating, Cooling & Electric in Buffalo, NY. Dez shares his unique background, from playing championship football at Valdosta State to managing operations for an Amazon contractor before stepping into the fast-paced world of dispatching. He describes dispatch as running triage, prioritizing urgent calls like no-heat situations, mainline backups, and sump pump failures while keeping technician routes efficient. Dez also explains the behind-the-scenes factors that influence plumbing costs, from truck and equipment expenses to staffing needs. The conversation touches on Buffalo’s community-driven culture, Dez’s adjustment from Georgia to snowy Western New York winters, and the quick problem-solving skills that dispatch requires daily. With insights into teamwork, flexibility, and customer care, this episode highlights the critical role dispatch plays in keeping Cellino running smoothly, even on the busiest days.
Lucas sits down with Cellino electrician Quinn Rola to talk about his path into the trade, from working alongside his father to joining Cellino’s growing electrical department. They cover panel upgrades, EV chargers, smart panels, the future of electrification, and a few unforgettable field stories involving dangerous DIY work and water-damaged panels.
Lucas sits down with Eileen and Nikki from Against All Oddz Animal Alliance, the 2026 Cellino Truck Wrap Contest winners, to share the story behind their Western New York animal rescue and sanctuary. They discuss the organization’s mission, legal advocacy program, future expansion plans, and the overwhelming community support they received throughout the contest.
Lucas sits down with Tony DeSimone to discuss cash flow strategies and the rise of generative AI in business. They explore practical financial insights, AI risks, and how mastering AI can give business owners a competitive edge.
If this episode inspires you, remember Cellino is here to keep Buffalo homes protected with fast, reliable service.
